INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Gems Mart USA LLC?

Gems Mart USA is Denville, New Jersey based supplier of wide range of Rocks, Crystals, Minerals, Tumbled Stones, Metaphysical Products, Carved Shapes, Massage Stones, Himalayan Salt Products, Onyx Crafts, Selenite Products, Natural Stones Jewelry & Key Chains, Incense & Burners, Home & Office Décor and Gift items. Gems Mart USA brings to you the best quality, rarest and the finest products from all over the world.

Are your crystals real & authentic?

All our crystals are real unless otherwise stated.

Are your crystals ethically sourced?

All our crystals are ethically sourced. We are dedicated to sourcing the most beautiful, energetically vibrant crystals for your collection - all hand-selected with integrity and intention.

Where are these crystals from?

These crystals are ethically sourced from all over the world. We bring to you the best quality, rarest and the finest products from all over the world.

How Can I Make purchase?

To make a purchase at Gems Mart USA, simply browse our online store and select the desired item(s). Add them to your cart, review your order, and proceed to checkout. Follow the prompts to provide the necessary shipping and payment details to complete your purchase securely.

What payment methods are accepted?

We accept various payment methods, including debit & major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment gateways. Choose the option that suits you best during the checkout process.

Do you offer wholesale?

Yes, we do offer wholesale. Please fill out our wholesale online form or contact us at [email protected] or call 973-453-6377.

How long does it take to process an order?

We take 1 business day for order processing.

Do you offer free shipping?

Yes, we offer free Shipping on All Orders shipped in USA. No Minimum purchase required.

How long does shipping take?

The shipping time depends on your location. We process and ship orders in 1 business day. It takes around 2 to 4 business days to be delivered. Once your order is shipped, you will receive tracking information to monitor the progress of your delivery.

What happens if my order is lost or delay?

In case of lost packages in shipping process, Seller is responsible to send replacement or refunds. Once, tracking shows package status” Delivered”, seller is not responsible for any lost and theft after delivery.

All inquiries (for delayed packages, packages delivered to the wrong address or stolen packages after delivery) must be directed to the carrier service used for shipping.

For USPS click here: https://www.usps.com/

For UPS click here:   https://www.ups.com/

Do you ship internationally?

Yes, we offer international shipping. Buyers are responsible for international shipping, customs fees and import duties.

What is your return policy?

We always stand behind our products and value our customers. We offer 30 days full refund for unused and undamaged products. Customers are responsible for the return shipping cost.

Please contact our customer service within 30 days of receiving your item(s) to initiate the return process. For more detailed information, please refer to our dedicated “Returns, Exchange & Cancellation Policy” on our website.

How can I contact customer support?

We have a dedicated customer support team ready to assist you. You can reach out to us through the contact form on our website or send an email at [email protected]. We strive to respond to inquiries within 24-48 hours and provide the assistance you need.